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• 100% Genuine Product Descriptions
• 100% High-Quality, Lasting Materials
• 100% Handcrafted Techniques
• 100% Toxic-Free, Pet & Baby Friendly

If you have any questions, welcome to browse our Product Quality FAQ.

• No Surprise Fees: We cover customs and duties—your order ships straight to your door.
• No Middle Man: Direct-to-you pricing means no retail markups or fake discounts.
• Price by Value: Materials, craftsmanship, and cultural depth shape the cost.
• Real sales only: Discounts happen during select promos—never inflated, always intentional.
  

Welcome to browse our Product Price FAQ for any questions.

Enjoy free shipping on any order—no extra fees, no exceptions.

Please check whether your country is included before placing an order.

Currently, we ship only to the following 26 countries, and it's free shipping with no extra fees, no exceptions:

• North America: Canada, United States
• Europe: Australia, Belgium, Czech Republic, Denmark, Finland, France, Germany, Ireland, Israel, Italy, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland, United Kingdom
• Oceania: Australia, New Zealand
• Asia: Japan, Malaysia, Singapore
• Middle East: United Arab Emirates

We will be expanding to more countries in the near future.

Total Delivery Time = Order Handling Time + Shipping Time

• Order Handling Time: average 1 - 3 Business Days
• Shipping Time: average 8 - 12 Business Days

Please note that your order involves global shipping from Asia. This time frame does not include customs delays, weekends, holidays, or any unforeseen circumstances.

North America

• Canada: 10 - 15 Business Days
• United States: 6 - 10 Business Days

Europe

• Australia: 7 - 15 Business Days
• Belgium: 7 - 19 Business Days
• Czech Republic: 8 - 10 Business Days
• Denmark: 8 - 10 Business Days
• Finland: 8 - 10 Business Days
• France: 6 - 8 Business Days
• Germany: 6 - 8 Business Days
• Ireland: 8 - 10 Business Days
• Israel: 6 - 10 Business Days
• Italy: 10 - 12 Business Days
• Netherlands: 7 - 10 Business Days
• Norway: 8 - 10 Business Days
• Poland: 8 - 10 Business Days
• Portugal: 10 - 14 Business Days
• Spain: 8 - 10 Business Days
• Sweden: 8 - 10 Business Days
• Switzerland: 8 - 10 Business Days
• United Kingdom: 6 - 8 Business Days

Oceania

• Australia: 7 - 15 Business Days
• New Zealand: 7 - 12 Business Days

Asia

• Japan: 4 - 7 Business Days
• Malaysia: 5 - 7 Business Days
• Singapore: 4 - 7 Business Days

Middle East

• United Arab Emirates: 8 - 12 Business Days

We strive to provide you with the best possible shopping experience.

• If for any reason you are not completely satisfied with your purchase, you have 30 days from the date you received your item to request a return and a full refund.
• Your return shipping is completely free. We provide a prepaid return label for all approved return requests.

For more details, please check our Return and Refund Policy and Return and Refund FAQ.

At Orientra, we believe meaningful jewelry should be made to last. That’s why every piece you purchase comes with a 1-Year Limited Warranty—covering free repairsfor any craftsmanship or material defect.

For more details, please check our Warranty & Repair Policy and Warranty & Repair FAQ.