Product Price FAQ
Q: Do you charge for shipping?
We offer free standard shipping on orders over a certain amount (varies by region). For smaller orders or express delivery, a flat fee applies—calculated at checkout.
Q: Will I have to pay customs or duties?
No. If any customs or import fees apply in your country, we cover them upfront. Your order is delivered straight to your door with no surprise charges—just open, wear, and connect. Simple as that.
Q: Why are some items more expensive than others?
Every piece is priced based on material, craftsmanship, and cultural origin. Some use rare stones like lapis lazuli or amber, others are hand-carved by artisans with techniques passed down for generations. When you buy from Orientra, you’re not just paying for jewelry—you’re supporting ethical labor, spiritual heritage, and slow-made quality.
Q: Why are some items cheaper than other stores or marketplaces?
Because we cut out the middlemen—not the quality. We design, source, and sell directly—no inflated retail markups, no commissions, no gimmicks. Some pieces are made in-house, others with trusted artisan partners we’ve known for years. We also don’t inflate prices just to offer fake discounts later. Our pricing reflects honest value, not hype. And when a piece is simple, we don’t pretend it’s not.
Q: Why are some of your products more expensive than others I’ve seen online?
Because we don’t do shortcuts. Many cheaper products online use fake stones, machine threading, or mass production. At Orientra, every piece is made with genuine materials, ethical craftsmanship, and deep cultural respect. Our malas are hand-knotted, our symbols are intentional, and our stones carry energy—not just aesthetics. You're not just buying jewelry—you’re investing in meaning, quality, and the people behind the piece.
Q: Do you offer discounts or sales?
Only during official promo campaigns—like seasonal launches, cultural celebrations, or limited-time events. We don’t do constant sales because we don’t inflate prices. When there’s a discount, it’s real, rare, and worth it.
Q: Are your prices negotiable?
No. We believe in fair, transparent pricing—for our customers and our artisans. Each piece is already priced with integrity, reflecting its value without inflated margins.
Q: Do you offer wholesale or bulk orders?
No. Orientra is not a wholesale brand. We craft each piece with intention, not mass production. Our work is meant for individual connection, not bulk resale. Every item is personal—and that’s how we keep it powerful.