Thank you for shopping with Orientra. We strive to provide you with the best possible shopping experience. If for any reason you are not completely satisfied with your purchase, we are here to assist you with our 30-day return policy.

Return Procedure 

You have 30 days from the date of receiving your item to request a return. After this period, unfortunately, we cannot accept returns.

To initiate a return, please contact our customer support team at info@orientra.co. Our team will guide you through the return process and provide you with a prepaid return label for free.

When contacting us, please provide the following information:

• Order number
• Reason for return
• Condition of the item
• Any relevant images or documentation to support your return request

Free Return Shipping

We offer a free prepaid return label to facilitate the return process. Simply attach the provided label to your package and drop it off at any authorized shipping center or schedule a pickup.

Refunds

Once your returned item is received and inspected, we will notify you by email about the status of your refund.

If your return is approved, the refund will be processed to your original payment method within 3 working days.

Exchanges

At this time, we do not offer exchanges. If you wish to replace your item with a different one, please follow our return procedure to return the original item and place a new order for the item you want.

Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer support team immediately. We will assist you in returning the item and arranging a replacement or refund.

Further Questions

If you have any questions or concerns regarding our return and refund policy, please feel free to contact our customer support team at:

Email: info@orientra.co

We appreciate your understanding and cooperation with our return policy. Thank you for choosing Orientra.