Warranty & Repair Policy

 

At Orientra, we believe meaningful jewelry should be made to last. That’s why every piece you purchase comes with a 1-Year Limited Warranty—covering free repairs for any craftsmanship or material defect. All you pay is the two-way shipping cost.

What’s Covered (Free Repair):

If your piece has any of the following issues within one year of purchase, we’ll repair or replace it at no charge:

  • Bead or stone loss due to faulty stringing or weak settings
  • Broken clasps or fastenings not caused by excessive force
  • Frayed cords or loosened knots on malas, bracelets, or necklaces from standard wear
  • Metal links or components detaching due to poor construction
  • Resin, bone, or wood pieces cracking from internal flaws (not drops or water exposure)
  • Elastic or adjustable strings snapping under normal tension
  • Ring resizing defects (if resizing was done by us)

What’s Not Covered:

Our warranty does not apply if the issue is due to:

  • Accidental damage (dropping, pulling, water immersion, pets, etc.)
  • Misuse or harsh storage (e.g. throwing in bags, keeping in damp areas)
  • Exposure to chemicals, perfumes, sweat, or salt water
  • Natural tarnishing or patina of silver, brass, or copper
  • Wear and tear from daily use (e.g. surface scratches, fading of color or polish)
  • Lost or stolen jewelry
  • Third-party repairs or modifications

How to Make a Claim:

  1. Email info@orientra.co with:
    • Your order number
    • Photos of the damaged item and the issue
    • A short description of what happened
  2. We’ll respond within 3–5 business days to confirm eligibility.
  3. If approved, we’ll guide you through the return shipping process.
  4. Once received, repairs usually take 10–20 business days.

Shipping Policy for Repairs:

  • Repair is always free within the warranty period.
  • You pay for both return and delivery shipping.
  • We’ll recommend safe packaging to ensure your jewelry travels securely.

Other Notes:

  • Warranty valid only with proof of purchase from Orientra.co
  • Each item is eligible for one repair or replacement per warranty period
  • If the item is discontinued, we may offer a similar replacement or store credit

We believe in the power of what you wear. If your piece is ever flawed from how it was made, we’ll make it right—because your energy deserves better than broken.