At Orientra, we are committed to delivering high-quality products to our customers worldwide. We offer reliable, efficient shipping options to ensure your order reaches you no matter where you are.

Free Shipping to 26 Countries

Currently, we ship only to the following 26 countries, and it's free shipping with no extra fees, no exceptions:

• North America: Canada, United States
• Europe: Australia, Belgium, Czech Republic, Denmark, Finland, France, Germany, Ireland, Israel, Italy, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland, United Kingdom
• Oceania: Australia, New Zealand
• Asia: Japan, Malaysia, Singapore
• Middle East: United Arab Emirates

We will be expanding to more countries in the near future.

Order Delivery Time

Total Delivery Time = Order Handling Time + Shipping Time

• Order Handling Time: average 1 - 3 Business Days
• Shipping Time: average 8 - 12 Business Days

Please note that your order involves global shipping from Asia. This time frame does not include customs delays, weekends, holidays, or any unforeseen circumstances.

Country-Specific Shipping Time

North America

• Canada: 10 - 15 Business Days
• United States: 6 - 10 Business Days

Europe

• Australia: 7 - 15 Business Days
• Belgium: 7 - 19 Business Days
• Czech Republic: 8 - 10 Business Days
• Denmark: 8 - 10 Business Days
• Finland: 8 - 10 Business Days
• France: 6 - 8 Business Days
• Germany: 6 - 8 Business Days
• Ireland: 8 - 10 Business Days
• Israel: 6 - 10 Business Days
• Italy: 10 - 12 Business Days
• Netherlands: 7 - 10 Business Days
• Norway: 8 - 10 Business Days
• Poland: 8 - 10 Business Days
• Portugal: 10 - 14 Business Days
• Spain: 8 - 10 Business Days
• Sweden: 8 - 10 Business Days
• Switzerland: 8 - 10 Business Days
• United Kingdom: 6 - 8 Business Days

Oceania

• Australia: 7 - 15 Business Days
• New Zealand: 7 - 12 Business Days

Asia

• Japan: 4 - 7 Business Days
• Malaysia: 5 - 7 Business Days
• Singapore: 4 - 7 Business Days

Middle East

• United Arab Emirates: 8 - 12 Business Days

Order Cut-Off Time

Our cut-off time for same-day processing is 5:00 PM (GMT-08:00) Pacific Standard Time (Los Angeles).

Shipping Methods

We partner with trusted international carriers such as USPS, DHL, FedEx, and local services to ensure your order is delivered efficiently. Shipping carriers vary by country, but we always strive to provide the most reliable service for your location.

Track Your Order

Once your order has been shipped, we will send you an email with tracking information so you can monitor the progress of your delivery.

Change of Address

If your order has not been dispatched yet, you can change your delivery address by contacting our customer service team at info@orientra.co. Once your order is shipped, however, we cannot guarantee that we can accommodate any address changes.

Incorrect Address

If your order has not yet been dispatched, you can update your delivery address by contacting our customer service team at info@orientra.co. However, once your order has been shipped, we cannot guarantee that we will be able to accommodate any address changes.